News

Current System Status

December 4, 2025 - 7:57 am

Channel Change Updates: Part 2

Good Morning,

The final adjustments have been made and Black Mtn customers should now be receiving Nevada Sports network on 21-1 again. Please note, you must rescan your television set for this to take effect. You will no longer receive channel 4-1 on Black Mountain, but please remember that NBC is now 11-2. 

We felt more customers watch Nevada Sports Network (21-1) than ROAR (4-1). We are working towards trying to obtain more broadcast license for Black to bolster our services to those customers. This is not guaranteed and will take time, but please know we're doing everything we can to do so.

You can see the updated list of channels on the "Channels" page of this website. Please note, it will take some time for the Guide Channel on channels 19/34 to reflect these changes.

Please continue reaching out if you experience issues or have questions. We are available by Email or Phone, but we do advise that support via email has the quickest response time.

Thank you

December 4, 2025 - 7:33 am

PBS Down

PBS is currently down. The problem is with the station we receive the signal from. Service should resume without the need of any action once they resolve their issue.

December 3, 2025 - 7:11 am

Channel Updates

Good Morning, some channels have been flipped around at our sources in Reno. Please rescan your television sets for it to take effect. You will now find KRNV on 11.2. I will have the channels page updated on this website later today and it will take some time for our guide channel to reflect these changes.

Black Mtn users. This is great news, KRNV will be much more consistent and reliable on Channel 11.2. During this move KSN did move to our Channel 4 signals, so you will not receive it at this time. Later today I will work to move it back over to Black, replacing Roar which you currently see on 4.1. 

Thank you all for your patience and please reach out if you have any issues receiving the newly configured channels.

November 24, 2025 - 12:27 pm

Channel 8 Update

We have moved to our back-up signal for Channel 8 which has resolved the scattered signals for the time being. The issues with the previous signal originated in Reno. We are hoping our back-up signal continues to behave throughout the night as not to interrupt the game, but we will monitor it closely. 

If our back-up signal becomes unusable we will have to revert back and make due with the intermittent scattered signals.

November 24, 2025 - 7:15 am

Channel 8 Degraded

Good Morning, Channel 8 is severely scattered for both Shaffer and Black customers. Our backup signal is experiencing the same issue. We are looking into the issue. We apologize for the inconvenience.

November 16, 2025 - 6:18 pm

Channel 4 Issues

We've received reports of intermittent stuttering and loss of audio on Channel 4 tonight. We've looked into the issue and we haven't found any faults within the system. All signals look great. It's likely to be a rain-fade effect on our receive signal from Reno causing a few bits to get scrambled here and there.

If you continue to have this issue and you've ruled out your own equipment, you can try the broadcast on Channel 3. Unfortunately, for Shaffer customers, you'll notice that Channel 3 is in standard definition. We'll keep an eye on the situation, but there's nothing we can do at this time.

November 16, 2025 - 10:08 am

Channel 8 Correction

Good Morning, we have rerouted the signal for Channel 8 for both Shaffer and Black customers. We're sorry for the interruption this morning. You may see an intermittent stutter, but our back-up signal is unusable at this point in time. 

November 12, 2025 - 9:17 am

Channel 5 Update

Good Morning, all system checks have passed and there are no known issues with our service. Any issues you experience should be treated as a new incident and should be reported to us by phone or email. 

November 11, 2025 - 7:51 am

Channel 5 Down

Good Morning, Channel 5 (PBS) is down for both our Shaffer and Black customers. We have verified that the issue stems from the station we receive our signals from. Service should resume as soon as they get back online. 

November 10, 2025 - 5:53 pm

Channel 8 Corrected

Shaffer and Black customers, we have tweaked some levels to improve the performance of Channel 8. We hope to have eliminated the intermittent stuttering of the channel. It seems to have been successful, thus far. Please don't hesitate to reach out if you continue to experience issues with Channel 8, or any other channel for that matter!

Enjoy the game!

November 6, 2025 - 11:45 am

Channel 5 Down

We have concluded with our testing for today. There should be no further interruptions. Channel 5 is down however, for both Shaffer and Black customers. This is not a fault in our network, but with the provider we receive our signal from. We will monitor the situation and update you as we have information.

In the meantime, Black customers will see the "Roar" channel on 5-1.  

November 6, 2025 - 9:00 am

System Restored

Good Morning, all channels are back online for both Shaffer and Black customers. Please excuse the intermittent interruptions this morning, as we worked to make repairs and assess the damages. There will be a few more blips here and there this morning while we finish verifying that there's no more less-than obvious issues from the storm. They should conclude shortly.

November 5, 2025 - 8:56 am

System Outages

Good Morning, we have a few channels down for both Shaffer and Black customers. Looks like we may have lost a receive antenna in the strong winds last night, but we have not been able to get up to the mountain to verify. We have rerouted channel 8 from Shaffer to get that channel back online, but please expect some degradation due to the present noise issue on Shaffer mountain.

Channel 5 (PBS) is down for both Shaffer and Black customers until we can make it up to the mountain and assess the damage.

We hope to have Channel 58 back online for both customers, later today.

Our microwave circuit is holding strong, even with the weather! We are experiencing some rain fade as expected, but it has not dropped our bandwidth below our operating threshold. 

Thank you for your patience, we're sorry for the inconvenience, and we will update you as soon as we have more information.

October 27, 2025 - 6:13 pm

Channel 8 Reroute

We have rerouted Channel 8 to our backup circuit for both Shaffer and Black Mtn customers. We're looking to get away from the intermittent artifacting / degradation that we were experiencing. The backup route seems to be holding up well! We made sure to wait until commercial break to initiate the move to limit interruption to the game tonight.

Sorry for the inconvenience and enjoy the football game! 

October 27, 2025 - 4:44 pm

Update to the Update!

Channel Change postponed to December 1st, according to Reno Fox. You will continue to find KRNV on channel 4-1.

Black Mtn Customers:

There were two issues we've been working to resolve today. The first being KOLO 8. For some reason it was populating on Channel 30 for viewers. This has been resolved. You will need to rescan your television set for it to take effect. Do it soon as not to miss Monday Night Football!

Channel 4 - KRNV was not working for black customers also. This has been fixed, but you will need to rescan for that to take effect as well, so one quick rescan and we'll be off for the races! 

October 27, 2025 -  7:49 am

System Update

Good Morning, we apologize for the intermittent signal degradation last night for our Black Mtn Customers. The microwave path did experience some weather degradation with the passing storm, but it did hold up relatively well. We are looking into reports of some Black Mtn Customers not receiving Channel 4 at the moment.

Please note, the channel change from Reno Fox has not taken place yet. We are in talks with them and monitoring the situation to ensure our system updates to reflect the changes as soon as they make them. 

Please continue calling in or emailing our support inbox if you experience any issues. Thank you. 

UPDATE - 2:32 pm

Service has been restored to channel 4 for our Black Mtn. users; however, you must rescan your television set for the changes to take effect. Thanks for your patience!

October 16, 2025 - 12:27 pm

Black Mtn. Users - Channel 4 No Audio

Black Mtn. Users, please pardon the interruptions this morning. We are investigating an issue with the audio for channel 4. We hope to have this resolved as quickly as we can. You may see temporary interruption to other channels as we work to resolve this issue.

October 13, 2025 - 10:32 am

Channel 8 Update

Good morning! We have successfully migrated channel 8 away from the noise issue on Shaffer. Shaffer customers should have an uninterrupted signal for channel 8 moving forward. This was the final piece to our system redesign, so there is no expected level of degradation on our channels moving forward. 

If you experience an issue or have signal degradation (outside of weather events) then please reach out to us, so we can look into it! We thank you for your continued patience and look forward to an uninterrupted viewing on Monday Night Football tonight!

September 29, 2025 - 11:56 am

Channel Changes!

Please be aware that some channels will be changing in October. This change is being done by the broadcasters themselves, not Honey Lake TV. You should not have to re-scan your television sets, just be aware of where to find the new channels! Channel 4 is moving from  4-1 to 11-2. Please see the image below for the channel changes.

These changes will take affect at 5 am on the 27th of October.

September 29, 2025 - 11:50 am

System Repairs

Today we performed maintenance on channels 8 and 11, during which brief and periodic interuptions were experienced on several channels. Please note that those interuptions were caused by our repairs and not the typical signal fade we've been experiencing. The microwave is holding up very well and we're very happy about it's current state and performance. 

Components were changed for Fox 11 on Shaffer to combat the occasional video artifacting and the audio issues Shaffer customers were experiencing.  We attempted to move Channel 8 onto the microwave, but were not successful. We will continue working towards a solution for this movement. 

In the meantime, Shaffer customers will continue to experience occasional signal degradation from Channel 8. 

September 20, 2025 - 4:49 pm

Channel 2 Restored for Shaffer Customers

If you are not receiving channel 2 at all, please rescan your receiver and the channel should populate correctly. If you're still not receiving channel 2, please email or phone in and we'll look into the issue for you. Thank you!

September 19, 2025 - 2:23 pm

Planned Outage Update

We have completed our repairs on Shaffer mountain and all channels are back online. If you're not seeing any channels, please rescan your receiver. If that doesn't resolve it, please reach out to us by phone or email. 

The repairs went well and we're hoping that our microwave link is now fortified. You should see a more consistent signal on all channels with the exception of channel 8 for Shaffer customers. We don't have the bandwidth to transport that signal over from Black, so it's still falling victim to the noise issue on Shaffer. Please continue to stay patient with us and we work to get back to 100%. 

Our hope is that football this Sunday will be a solid stream with no interruptions! 

September 16, 2025 - 3:46pm

Planned System Outage

Our microwave path between Shaffer and Black will be down for maintenance  this Friday, the 19th for several hours as we perform repairs and upgrades. During this time Shaffer and Black customers will experience the following outages:

Shaffer: Channels 2, 4, and 5.

Black: Channels 2, 3, 4, 5, 33, 34, and 58.

August 30, 2025 - 3:16 pm

System Update

Work has been completed on both Shaffer and Black mountain. We've made some great progress, but it's not a completely fault-free system just yet. We replaced / repaired some compromised lines and have successfully compressed our data through the microwave path even more. This gives us even more breathing room during times of path fade which means less packet loss. This translate to less frequent signal degradation for you, the customer. 

We're still awaiting the arrival of some parts for our final repairs, so stick with us. There's a light at the end of the tunnel.

August 29, 2025 - 11:43 am

System Issues 

We've just returned from our trip to Shaffer mountain. We have good news and bad news. The good news is that we have found an issue with our microwave path that we believe has been plaguing us with these issues. The bad news, whilst we run around gathering the parts and supplies we need, we won't be back up to Shaffer until tomorrow morning.

Breakdown of issues you will experience until our repairs tomorrow:

Shaffer Customers:

• Channels 2, 4, and 5 will be in and out of signal and likely very poor signal when it is being received.

• Channel 8 will be the same intermittent degradation as it has been. This is separate from the microwave issues, but may be improved once we solidify the microwave path.

Black Customers:

• Channels 2, 3, 4, 5, 34, and 58 will be in and out of signal and likely very poor signal when it is being received. So many channels are affected because they are sent to Black via the microwave from Shaffer. 

• Channels 8 and 11 will not be affected and should not have any issues. (Not to jinx it!)

August 28, 2025 - 9:51 am

Outage Resolved

Service has been restored to all channels. Please expect occasional continued degredation on channels 2, 4, and 8. We have several trips planned to both Black and Shaffer mountain with repairs to resolve this. We will update you further as we have news.

Please continue to reach out to us if you're experiencing any continued issues apart from channels mentioned above. Thank you!

August 27, 2025 - 2:55 pm

Update to the Update

I was finally able to make it up to Black Mtn today. I identified the damaged parts, made a trip to acquire those parts, and will be trying to make it back up to Black tomorrow to replace said parts. Unfortunately, the weather conditions this afternoon / evening will not be conducive to being up on the tower alone on the top of that mountain. That's why the repairs will have to wait until tomorrow.

This is still only for channels 2 & 4. If you're experiencing any issues with other channels, please do continue to report that information to us. Either by phone or email. Thank you!

August 26, 2025 - 4:16 pm

UPDATE on Channels

Good Afternoon, I'm sorry for the delay. I've had a busy day at work and could not get to the station immediately. I have restored services to all channels except for Channels 2 & 4. It looks like during the power surge / outage late last night, our UPS systems didn't keep our equipment online properly and a lot of them went "dumb". I've had to power cycle and reformat some of their configurations. 

If you're still not receiving most channels, please do another channel scan. 

As for channels 2 & 4, we still don't have receive on Black for those two. I've tried everything I can with remote troubleshooting to no avail. Unfortunately, I cannot get to Black until sometime tomorrow. We will do everything we can to get those channels restored at that time.

Thank you.

August 26, 2025 - 7:41 am

VHF Receive is Down

Good Morning,

Channels 2 and 4 are down again. Upon investigation we have found that our VHF receive antenna on Black is not receiving any signals from Reno. We are trying to get up to Black as soon as we can, but until we can, channels 2 and 4 will be down for both Shaffer and Black customers.

August 23, 2025 - 9:00 pm

Saturday Maintenance Post-Mortem

**All channels have been restored. You may have to rescan your receiver for some channels to resume coverage**

Well, it's been an extremely long day and we apologize for the prolonged outage on the affected channels. We didn't quite win the war, but we won some battles. After a very long effort of growing pains and obstacles while installing the upgrades, we faced some fatal incompatibilities with our MUX equipment, which serves our Black customers. Rather than leave them without channels 2 and 4 entirely, I've reverted some of the upgrades for the time being.

It's not all lost though. We've saved 40 mbps of bandwidth on our already taxed microwave link. It's not the ultimate fix for the issues we've been having, but it does provide us some extra breathing room which is nice. I also got a lot of very beneficial troubleshooting done on our microwave link and we have a plan of attack for that.

I also replaced the failing equipment for channel 11 on Black. So, both Shaffer and Black customers should no longer experience that terrible audio bug that was happening. If you continue to experience any issues on channel 11, please let us know.

There has been no change to channel 8 at this time. Everything I tried today was unsuccessful, but as a result, I've devised a plan on how to resolve it moving forward. The parts are ordered and they're not coming from Canada, nor do they need to be engineered. So that fix should be taking place soon, hopefully next weekend.

All in all, we did make some ground. Unfortunately, you'll still experience some degradation on channels 2, 4 and 8. Although you should experience less degradation on channels 2 and 4 for now. Passing weather events will still likely give these channels some issues.

I'm sure I sound like a broken record at this point, but we do sincerely appreciate your extended patience during this time. Although the time frame may not always reflect it, we truly are working as hard as possible to navigate these issues and bring a permanent fix. 

Thank you.

August 18, 2025 - 1:02 pm

Planned Channel Outage: Part 2 

We were able to get ahold of our much needed technical support to iron out the kinks in our new systems. Our assets are ready (for real this time) and we will be installing the upgrades this Saturday, August 23rd. Same info applies as down below. Channels 2, 4 and 8 will be down for an extended amount of time as we execute the upgrades across both mountain tops. Thank you again for your continued patience.

UPDATE:

The planned outage has been postponed. We are upgrading to proper industrial-grade equipment and it turns out we need some industrial-grade technical support to get these devices configured correctly! We will be working with our vendor come Monday and will be announcing the newly planned outage then. 

We're sorry for the further delay, but it will be well worth the wait!

August 15, 2025 - 7:22 am

Planned Channel Outage

Tomorrow, the 16th, channels 2, 4, and 8 will be down for an extended amount of time. We will be implementing our long awaited system upgrade on both Shaffer and Black mountains. We will also be fortifying channels 5 and 11, although these should be very brief outages. Thank you for your extended patience as we've endured common signal degradation over the past months. We look forward to having a more robust system.

July 29, 2025 - 3:41 pm

Phone Lines Restored / Channel issues

Our phone lines are working again. We have an appointment with a local phone provider to have a more robust landline installed coming up later this week, so we look forward to less phone issues moving forward.

Just a reminder, we continue to have issues with Channels 2, 4, and 8. Especially channel 8. This stems from our need to redesign our system due to a high noise floor on Shaffer Mtn. Until our new equipment that has been designed and engineered by our vendor in Canada arrives, we are running on a "band-aid" fix. We apologize for the continued issues, but we hope to have the parts delivered soon, so we can fortify our system. 

Please continue to call in or email us with any issues or questions you may have. Please do remember to leave a name, number, and which mountain top you receive our signals from.

FOLLOW-UP:

June 30, 2025 - 8:55 am

Phone Line Still Down

We appreciate your continued patience. It's taking longer than expected to switch phone providers and get our current phone number ported back, in order to keep our number moving forward. It's been slow moving, but things are moving. Please continue to send any trouble reports or questions to our support email "support@hl-tv.net". Thank you!

June 24, 2025 - 8:21 am

Phone Line Down

We continue to have issues with our phone line. We are doing everything we can to get it back up and running. In the mean time, please submit any support issues or questions you may have to our support email - "support@hl-tv.net". Thank you.

UPDATE:

June 16, 2025 - 11:17 am

Channel 19 - Guide Channel Restored

Our internet has been restored and our Channel 19 guide channel is back in action. Thank you for your patience!

UPDATE:

May 12, 2025 - 3:28 pm

Service Restored

We were able to get up to Black mountain and get our signal path back online. We have also installed additional support components in an attempt to prevent further outages due to the high winds moving forward. Customers will continue to experience intermittent signal degradation until this storm passes due to rain fade, as expected with over-the-air tv and inclement weather. However, you should see a large improvement to all signals when compared to the quality we had over the weekend.

Just a reminder, these storms seem to be giving us so much grief because we are relying so heavily on our microwave system as a back-up to the noise issue on Shaffer. Our replacement equipment is in the engineering process with our vendor and we hope to have it installed by early June. Once installed, you will experience much more dependable signals, and us here at Honey Lake TV will no longer dread the news of incoming winds. 

Again, thank you very much for your enduring patience and we're excited to get our system back to a reliable state as soon as we can.

May 11, 2025 - 7:56 pm

Disrupted Service

The strong winds have blown our microwave circuit off path, vastly reducing bandwidth of our system. As a result, you will see poor reception on the following channels depending on which mountain-top you receive your signals from. We will be working to get up to the mountain and realign the dishes as soon as possible.

Shaffer Signals

Channels 2, 4, and 5.

Black Signals

Channels 2, 3, 4, 5, 34, and 58

May 6, 2025 - 3:20 pm

Guide Channel Fixed

We have replaced our guide channel server. You should no longer be seeing the pesky Windows pop-up in the bottom right of the screen, while on channel 19. 

Additionally, we have just returned from meeting with several vendors, looking to acquire new equipment that will allow us to solve the issues with Channels 2, 4, and 8. We appreciate you're continued patience and understanding. We are working diligently to have these issues fixed permanently as soon as we possibly can.

April 28, 2025 - 11:06 am

PBS Down - FIXED

(PBS is back online)

Good morning. PBS is currently down, it is not our equipment, but an issue with it's source transmitter. That organization is working to restore service. 

As a side note whilst you're here, we are still working diligently to strengthen our back-up circuitry for channels 2, 4, and 8. We appreciate your extended patience as we work through this problem.

April 21, 2025 - 2:18 pm

System Status Update

Good afternoon, we've been quiet with the updates, but we're still hard at work. Today we had to take down channel 8 and channel 19 for repairs and updates. They are both back online and will not be taken down again.

We have made progress on the dreaded "noise" issue. Channels 2 & 4 are diverted and from our monitoring, seem to be behaving themselves. We are still having issues with Channel 8. We have not been successful in diverting it away from Shaffer and we continue to work on solutions. In the meantime, Shaffer customers will continue to experience scattered reception of channel 8.

We are working on making major system changes and improvements to permanently get away of these issues on Shaffer and bolster the system as a whole. These moves will take time as we must get through the paperwork side of things with the FCC, as well as the engineering phase as the changes are being designed. 

Again, we thank you for your continued patience and we are doing everything we can to resolve this permanently, as soon as possible.

March 25, 2025 - 10:57 am

Guide Channel Down

Update: Service has been restored. There are a few more steps later today we need to take with our service provider to prevent this from happening again. You may see the guide temporarily offline at that time. We do not have an estimated time for this step, at this time. Thank you.

March 20, 2025 - 8:54 am

Scattered Signals - Shaffer & Black Customers

Update: The microwave has seemed to stabilize with the passing of the storm. All channels performing as expected. Please continue to report is issues you may experience to our voicemail box or support email. Thank you.

March 19, 2025 - 8:54 am

Microwave Link Down - FIXED

Update: Ice fell off the tower and damaged our data cable. Repairs have been made and all services have been restored at this time. If you continue to have issues or any new issues arise, please don't hesitate to call or email. Please remember when reporting trouble to include the following information:

• Which mountain-top you receive your signals from.

• Which channels you're having issues with.

• Is the issue constant or intermittent.

March 18, 2025

Degraded Channels due to Storm - FIXED

Update: We manged to realign our microwave path and restore service to the affected channels. In addition we repaired an issue with our Channel 11 - FOX receiver on Black. Both Shaffer and Black customers should see a normally performing Channel 11 at this time.

Please feel free to leave us a voicemail or send us an email at support@hl-tv.net if you're experiencing any further issues.

March 18, 2025

Channels 2, 4 and 8 Intermittent Degradation

Update: We successfully installed a back-up receive array on Black Mtn. We hope this alleviates the noise issue on Shaffer and allows us to avoid the constant channel interruptions on channels 2, 4, and 8. We will monitor these channels and do our best to keep these channels up as much as possible.

Please feel free to continue calling / emailing any and all issues you may be having. We thank you for the continued patience!